Only below or up to 5kg weight shall be shipped directly to the buyer for 16 DH, big size items or items above 5kg,will be charged upon volume or extra weight rates by the buyer him/herself. The said cost will be paid for by the buyer in the amount agreed by the seller at the time of purchase. If an item is lost during the shipping, the total cost of item, including shipping(only those who purchased above 5kg) will be refunded to the buyer by the seller.
Business days are Saturday – Thursday, Holidays and Friday is not included in shipping days. Once the order has been made or placed by the buyer, it will then be processed and shipped the next day and the buyer will receive the item on the third day.
Returned and Refund Policy
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If you are not entirely satisfied with your purchase, we're here to help.
Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, the buyer shall have a written explanation before the item may be considered for refund. Sealed goods will not be subject to either return or refund, once it is unsealed or opened by the buyer.
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, the item must be unused and in the same condition and must be in the original packaging if necessary. Don’t forget to include the receipt as proof of purchase.
Once we receive your item, we will inspect and notify you that we have received your returned item. Notification will be sent to you regarding the status of your refund after inspecting the item.
If your returned is approved, we will initiate a refund to your credit card
(or original method of payment). You will receive your credit within a certain amount of days, depending on your card issuer's policies.